Refund and return policy
At CBD Cure we want you to have the best shopping experience possible. If you are not completely satisfied with your product, you have the option of returning it within 14 business days of receiving it at your home address.
Before making the return, the customer must notify CBD Cure by e-mail (indicating name and surname, order details and reason for return) to the email address [email protected] Returns will not be accepted without the prior communication, nor will returns be accepted for postage due as a general rule.
CBD Cure will bear the return costs in case of error in shipping or manufacturing defect. To do this, CBD Cure will take care of the shipment and CBD Cure, after verifying the validity of the error or manufacturing defect of the product, will pay the amount equivalent to the shipping costs at the customer’s expense. In the case of no manufacturing defect or shipping error, the customer will be responsible for the shipping costs to change or return their order within the aforementioned period of legal product return guarantee.
The refund of amounts will be made by bank transfer to the account indicated by the client or in the same form of payment that the client made, within a maximum period of ten (10) working days.
How is a return made?
If you wish to return a product, please contact us at [email protected]
In the case of international shipments , the order tracking number ( trakcing number ) assigned by the transport company must also be indicated .
If the product is suitable for return, you will receive an email within 24 hours with all the instructions to make it effective.
Do returns have a cost?
The return costs are borne by us so the customer does not have to pay them , even if it is proven that the product has arrived damaged or is returned under warranty.